INTERNAL QUALITY AUDIT ENHANCEMENT

Description. No quality management system can fulfill its potential unless it is regularly monitored. This intensive two-day course teaches delegates how to conduct internal auditing to best effect.

Objectives. At the end of the 16-hr seminar/workshop, the participants shall be able to:
   - Identify the parameters critical to the effective implementation of
      internal quality audit;
   - Appreciate the Internal Quality Auditor's role in continually
      improving the effectiveness of the QMS;
   - Pinpoint areas for improvement in the conduct of IQA in their
      respective organizations.

Instruction Method. A combination of lecture-discussion, workshop, individual/group exercises, and critiquing of audit results.

Who should attend.  
  - Internal Quality Auditors
  - Quality Management Representatives
  - Process owners

Outline
  • Introduction
       o What is Value Added Auditing
       o Bases and Need for Value Added Auditing
       o What Added Value Do Organizations Want?
    
  • Revisiting ISO 9001:2000

  • Process Based Approach to Internal Quality Audit
       o The PDCA Cycle of an Audit
       o Demonstrating Conformity to the Standard
    
  • Effective Use of ISO 19011:2002
       o The Value of the Audit Program
       o The Role and Value of the Audit Checklist
       o Reporting for Results
       o Effective Conduct of Follow-up
       o Ensuring Audit Effectiveness

  • Understanding the Roles
       o The Management Representative
       o The Internal Quality Auditors
       o The Process Owners
  
Duration: 16 hours