EFFECTIVE IMPLEMENTATION OF MEASUREMENT, ANALYSIS AND IMPROVEMENT (ISO 9001:2000 Clause 8)

Description. ISO 9001:2000’s section 8, Measurement, Analysis and Improvement, will challenge most organizations. Although most understand that management review, internal audits, and corrective and preventive action form an important integrated triangle for evaluating quality systems, many have done only a fair or inadequate job of facilitating improvement activities from the information within their systems. As with section 5, Management responsibility, management must play an active role in section 8, which requires making decisions about key measures and analyzing the results of information from sources such as audits, customer feedback and analysis of other information relating to products, trends and suppliers.

Through learned inputs from this training, your organization will remain consistently compliant with the exacting requirements of ISO 9001.

Objectives. At the end of the 24-hr seminar/workshop, the participants shall be able to:
    - Appreciate the importance of measuring and monitoring the cost of quality;
    - Assess if the use and application of tools and techniques is fully
      appreciated and if their objectives are fully understood in the organization;
    - Appreciate the importance of corrective and preventive actions as vehicles
      for continual improvement; and
    - Recognize techniques on how to implement MAI effectively.

Who should attend. Representative of companies implementing ISO 9001:2000.

Course Outline
• Introduction
   - What is Measurement, Analysis and Improvement
   - The Clause 8, ISO 9001:2000
   - Consideration in MAI

• Cost of Quality(COQ)
   - Definition, Categories and Elements
   - Benefits of Measuring COQ
   - Establishing the COQ System - Quality Cost Analysis

• Tools and Techniques
   - Classification
   - Use of Tools and Techniques
   - Barriers to the Implementation
   - The Value of the Commonly Used Tools and Techniques

• Corrective Action as a Tool for Improvement
   - Correction vs. Corrective Action
   - Root Cause Analysis
   - Making Decisions and Taking Actions
   - Dealing with Recurring Problems

• Plan for Preventive Action
   - Loss Prevention
   - Potential Problem Analysis
   - Process Decision Program Chart

• Control of Nonconformity
   - What is a Nonconforming Product
   - Role of Management
   - Review and Disposition
   - The Value of Quality Plan

• Value-added Auditing
   - Auditing vs. Maturity of the QMS
   - Auditing Competence and the Effectiveness of Action Taken
   - Making Effective Use of ISO 19011

• Integration & Action Planning
 

Duration.
24hours