ENHANCING EXECUTIVE PERFORMANCE OF PERSONAL ASSISTANTS / SECRETARIES

Description. For most organizations the most valuable resource is executive performance. This course is about executive teamwork. The personal assistant/secretary takes responsibility for much of the organization and coordination of an office. It is a task which calls for tact and diplomacy as well as effective communication skills. A good personal assistant/secretary makes an enormous contribution to executive effectiveness and requires numerous professional skills to be successful in this role.

This course will give you the skills you need to make sure everything you organize works smoothly - including taking on more changeling and responsible activities as well as managing your boss' time.

Objectives. On completion of the course learners will be able to:
    1. identify the changing role of a PA/EA and the attributes required;
    2. use critical communication techniques to get what you need;
    3. identify techniques to be a better time manager;
    4. effectively manage their boss;
    5. recognize what causes stress and identify ways to handle and prevent
        stress;
    6. effectively manage and prioritize information and events.

Pre-requisite. You don't need any previous experience or qualifications to take this course.

Methodology. A combination of lecture-discussion, individual presentation, group presentation, self-assessment, critiquing, role playing and demonstration.

Who should attend. Personal assistants, secretaries and executive assistant.

Outline
What is your Role?

Developing a Professional Image
    - Characteristics of a Professional
    - Improving your Credibility
    - How to Develop Confidence and Self Esteem
How to Take on More Challenging and Responsible Activities
    - Taking the Initiative and Making Decisions
    - Key Steps to Solving Problems
    - Setting Priorities and Smart Goals
    - Delegating Creatively

Managing your Boss

Managing More than one Boss

Communication Skills to Enhance Your Value in the Workplace
    - Listening Skills
    - Giving and Getting Instructions
    - Saying No Constructively

Handling Interruptions Well

Screening Callers

Reducing and Managing Stress

Goals for Your Job and Career

Duration: 16 hours