EMPLOYEE PERFORMANCE MANAGEMENT

Never before have organizations been subjected to such rapid change and so many market pressures. Now, more than ever before, organizations understand that to remain competitive and deliver customer success, every individual's effort needs to be focused on successful business outcomes. With an effective process to manage performance in place, and with skilled and understanding performance managers, team members grow and develop in line with organizational imperatives.

In order to participate in organization growth and personal development, individuals need an effective and empowering framework to manage individual performance and development. Regardless of the organization structure, success hinges on the effective use of personal capability at all organizational levels.

This course provides opportunities for you to practice strengthening and improving your skills to manage performance. Through the application of people-focused techniques, and by using a practical approach, you develop a personal toolkit to effectively manage performance. You leave the course with a greater understanding of what makes people willing to work in partnership with their manager to develop their own performance and capability, and the confidence to apply the skills and techniques learned.

Objectives. At the end of the 24-hr seminar/workshop, the participants shall be able to:
  * appreciate the value of employee performance management;
  * describe the role/s of the supervisor in managing employee
     performance;
  * analyze employee performance systematically; and
  * determine ways on how to improve the employee performance
     management system of the organization.

Methodology. A combination of lecture-discussion, individual presentation, group presentation, self-assessment, critiquing, role playing and demonstration.


Who should attend. Anyone who is responsible for managing or developing the performance of others finds this course useful. In addition, those who are involved in designing or setting up a performance management process, developing others to manage performance or who have others reporting to them, will benefit.

This course is also important for individuals who expect to take on management responsibilities in the future. You learn the benefits of creating clear performance plans and appraisals.

Outline
  Introduction
      - What is Performance Management
      - The Employee Performance Management Process
  Establishing Performance Goals
      - Results
      - Measures
      - Standards
  Documenting a Performance Plan
  Monitoring Performance
  Evaluating Performance
     - Performance Reviews/Appraisals
     - Recognizing Performance Problems
  Rewarding Performance
  Planning for Performance Improvement / Development

Duration: 24hours