COACHING TECHNIQUES FOR QUALITY JOB PERFORMANCE

Description. The Leader as Coach plays a critical role for organizational development and improved business results - whether the focus is reducing unwanted turnover, inducting new employees or those transitioning to leadership roles, providing access and skill enhancement to targeted groups, or accelerating the development of the best and brightest. And while coaching may occur spontaneously with excellent results, its benefits are too important to be left to chance. A well-defined process, support structure, and validated techniques and tools are required to ensure reliability, sustainability, and broad-based impact.

Coaching for sustainable learning acquisition and behavioral change (versus old forms of traditional coaching) -is a vital function through which executives and supervisors learn how to "lead" their people to outstanding productivity, morale, commitment, creativity and teamwork. Some other results include: lowered destructive conflicts and a higher constructive challenge, more productive inclusive outcomes; increased openness and greater levels of creativity, problem-solving and intellectual curiosity.

In this workshop, participants learn the latest and best practices for building, developing, and sustaining behavior-based coaching that delivers long-term, maximum results for both individuals and organizations.

Objectives. At the end of the 24-hr seminar/workshop, the participants shall be able to:
   * Use coaching skills to address employee difficulties before they become
      serious;
   * Understand the techniques of defining performance expectations;
   * Provide effective and constructive feedback; and
   * Apply the step-by-step approach needed to be an effective coach.

Methodology. The seminar-workshop will make use of lecture-discussions, individual inventories, structured learning experiences, and case studies.

Who should attend. This program is designed for team leaders, supervisors and anyone responsible for a work team.

Outline
Introduction
  * The Goals of Effective Coaching
  * The Benefits of Effective Coaching
  * The Attributes of an Effective Coach

Understanding the Effective Coach
  * The Coach as Trainer
  * The Coach as Corrector
  * The Coach as Mentor

Skills the Coach Need to be Effective
  * Listening and Responding with Empathy
  * Maintaining and Enhancing Self-Esteem
  * Asking Effective Questions
  * Giving and Receiving Feedback
  * Involving other in Problem solving
  * Sharing Skills

Developing Capable People
  * Steps to Effective coaching
  * Dealing with Degrees of Difficulty
  * Evaluating Coaching Effectiveness


Duration: 24 hours