COACHING AND MENTORING FOR OUTSTANDING JOB PERFORMANCE

Description. Today's organizations feature fewer management layers and emphasize individual responsibility. Successful delegation and empowerment relies on effective coaching. This Coaching & Mentoring training course focuses on the methods by which managers develop the performance of individuals in their team. This coaching training course looks at two main types of coaching, providing opportunities for managers to apply these skills.

Objectives. At the end of the 24-hr seminar/workshop, the participants be able to:
   * Recognize the benefits of employing appropriate coaching techniques
      for performance improvement;
   * Discover techniques on how to resolve problems that interfere with
      job performance;
   * Apply the step-by-step approach needed to be an effective coach
      and mentor; and
   * Discover techniques on how to support staff and team to become
      top level performers.performance.

Methodology. A combination of lecture-discussion, individual presentation, group presentation, self-assessment, critiquing, role playing and demonstration.

Who should attend. Managers, supervisors, project or team leaders, human resource professionals as well as staff members aspiring to become effective leaders or supervisors.

Outline
Introduction
  * Coaching and Mentoring : The Difference
  * The Attributes of an Effective Coach
  * Characteristics of Mentors

Skills the Coach/Mentor Need to be Effective
  * Maintaining and Enhancing Self-Esteem
  * Listening and Responding with Empathy
  * Asking Effective Questions
  * Giving Effective Feedback
  * Involving Others in Problem Solving
  * Sharing Skills

Effective Coaching
  * Developing Your Awareness
  * The Attributes of an Effective Coach
  * The Roles of an Effective Coach
         o The Coach as Problem Solver
         o The Coach as Trainer
         o The Coach as Corrector
         o The Coach as a Cheerleader
  * Steps to Effective Coaching
  * Evaluating Coaching Effectiveness

Mentoring
  * The Roles of Mentors
  * Attributes of Mentors
  * The Mentoring Relationships
        o Stages in the Development
        o Clarifying Expectations
        o Importance of Matching
  * Ways of Mentoring
  * Risks Awareness and Prevention
  * The Joys of Mentoring
  * Planning Your Mentoring Program
  * Evaluating Mentoring Effectiveness

Integration and Action Planning

Duration: 24 hours