TELEPHONE ETIQUETTE

Rationale. The essence of dealing with people , politely and efficiently over the phone can be narrowed down to one simple thing: telephone etiquette.

In many businesses, the telephone is the customer's first contact with a company, so being telephone friendly and knowing how to handle a call becomes a vital aspect in giving the caller a good impression.

Objectives. The Telephone Etiquette training aims to teach the participants on the following skills:
· Properly answer the phone
· How to put callers on hold
· Transferring a call
· Taking a message
· Ending a call

Who should attend. Open to all office personnel

Admission Requirement. With exposure in handling records

Outline
I. Test your telephone etiquette
II. Telephone etiquette basics
III. Presentation of sample scripts

Duration: 4 hours